Frequently Asked Questions
FAQ – Shipping & Returns
What happens if I don't like the item or it doesn't fit?
You can easily return your order within 14 days of receipt.
Simply contact us beforehand at info.selava@gmail.com so we can explain the return process to you.
How long does shipping take?
The delivery time is usually:
- 🇩🇪 Germany: 7–10 business days
- 🌍 International: 5–10 business days
How much is shipping? Where do you deliver?
- 🚚 Germany: Free Shipping
- 🌍 International: Shipping costs displayed at checkout
We currently deliver to Germany and selected European countries.
How does the shipping process work?
After your order, your package will be processed within 1-2 business days and then shipped.
As soon as your package is on its way, you will receive a shipping confirmation via email.
Frequently Asked Questions
FAQ – Product Information
Where can I find information on sustainability?
When selecting our products, we pay attention to high-quality and durable workmanship.
Our focus is on quality and the most sustainable use possible in everyday life.
Can I see your certificates?
Our products comply with common quality standards.
If you have any questions about certifications, please feel free to contact us at info.selava@gmail.com.
Where are your products manufactured?
Our products are manufactured by selected producers who specialize in quality and modern processing. We pay attention to reliable production standards.
Do you offer product samples?
Currently, we do not offer individual product samples.
However, you can test your product risk-free as we offer a right of return.